Return Policy
Please order carefully, to avoid the high cost of returns.
You may return new, stock items within 15 days of delivery, for a full refund. We'll also pay the return shipping costs, if the return is a result of our error (you received an incorrect or defective item, etc.). If the return is due to your ordering error, you will be responsible for the freight costs, outbound and inbound.
All returns must be in original packaging. Any missing items, or damage, may result in a 15% re-stocking fee, or actual cost of repair/replacement, whichever is higher.
Allow 2 weeks for refund processing. This time period includes the transit time for us to receive your return from the shipper (5 to 7 business days), the time it takes us to process your return once we receive it (1 to 3 business days), and the time it takes your bank to process our refund request (1 to 3 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with return instructions.
Shipping
We only ship within the Continental USA. We do not ship to Hawaii or Alaska.
Orders received by 3 pm PST are shipped the same day. We ship via FEDEX ground. Not counting the day your order is placed, please allow:
West Coast: 1-2 days
Midwest: 3-4 Days
Southeast: 5-6 Days
East Coast: 5-6 Days
Your invoice will have tracking information. Visit the carrier's website to track your shipment.
If your order quantity requires a truck/pallet shipment, we will contact you to confirm a delivery address for the delivery Bill of Lading. The trucking company will call you to set up a delivery day/time. If you are not able to set up a day/time promptly when they call, or if you miss a set delivery appointment, you may be responsible for storage costs and re-delivery costs.
Payment
Payment is due at the time of ordering, via Credit Card or PayPal.
If you are approved for Net 15 terms, payment is BY CHECK ONLY, received at our office within 15 days of the invoice date. You will be required to provide a credit card, as back-up, for approval of Net 15 terms. If your payment is not received within 15 days, by check, 3% will be added to the invoice value and automatically charged your credit card.
If you wish to use a credit card at any date after the invoice date, a 3% administrative fee, based on the invoice total, will be added to your invoice.
Thank you.